Benefits:

Your Birthday is a Paid Day Off
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Paid time off
Training & development

Are You A Perfectionist? Extremely Detail Oriented? Hard Working? Task Oriented? Able To Hold Others Accountable?

Family owned, Local Air Conditioning, Heating and Plumbing company with an amazing reputation is looking for a Call-by-Call Manager! We have been in business for over 25 years and have built a reputation of being an honest, trustworthy company with an A+ BBB rating. We are looking for a trustworthy, reliable and highly organized "boss"... aka: Call-by-Call Manager to join our team!! This position is in place to ensure exceptional service delivery on every customer call (phone calls and field service calls). This role is pivotal in enhancing our operations, improving customer satisfaction, and driving operational efficiency.

***If you’re a clock-puncher who wants to do as little as possible, then please stop reading this right now. This is not for you!...

Who Are We?

We’re Grand Canyon Home Services LLC. We started over 25 years ago – just one guy and a truck doing heating and cooling work. Today, we continue to grow and are becoming market leaders who want to DOMINATE the West Valley market with Plumbing, Heating, Cooling, Electric, Duct Cleaning, Drain and Sewer Services… and more. We have served thousands of happy customers.... and it feels like we’re only getting started. We’re adding more team members, and you should see the plan we have for growth beyond this.

We’re looking for team members who are striving to push themselves and their team members beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.

What’s So Different Here?

Our target is simple: to serve our clients at the highest level and make friends in the process.

Responsibilities:
Oversee daily call center operations and manage team performance.
Analyze phone call and service call metrics to identify trends and areas for improvement.
Develop strategies to enhance call handling and customer satisfaction.
Provide leadership and direction to call center staff.

Requirements:
Experience in call center management or a leadership role.
Strong analytical and problem-solving skills.
Excellent communication and team management abilities.
Proficiency in relevant HVAC efficiency and technology.

Compensation: $19.00 - $29.00 per hour

Why the West Valley Area Relies On Grand Canyon Home Services

Our motto, "Prompt, professional service you can trust," is more than just a slogan for Grand Canyon Home Services. It's the foundation rock upon which we've built our company and the reason we've risen to the top.

In this industry, you don't last long unless you can provide the quality services that people need at prices they can afford. In short, you've got to earn your client's trust. With over two decades as a leading home services contractor in the Phoenix metropolitan area, we're proud that our commitment to honesty has shone through and earned us a loyal client base.

Our History

Our founder's first job in the HVAC industry lasted all of two days. Fresh out of school and with a new baby at home, the choice weighed heavily on his mind, but the company's dishonest practices of pushing unnecessary work on unsuspecting homeowners weighed even heavier on his heart.

So he left! After years of hard work, he was able to build his own company founded on principles of doing the right thing that has earned us the trust of the people of the West Valley, AZ area.

As lifelong Arizona locals, he and his wife are happy to be able to provide quality services at affordable prices to you, our neighbors without resorting to sneaky tricks. When we say you can trust us, that's just what we mean!

(if you already have a resume on Indeed)